Light and plush for everyday play.
RETURNS
At BOUTIQUE TAG, we want our customers to be satisfied with their purchases.
If you are not happy with your order, you may be eligible to return it for a refund or exchange.
To return one or more items from an order, all of the following conditions must be met:
Please note that items on sale, or orders using coupon codes (except for the welcome coupon) as discounts, are eligible to be returned for exchange or store credit only.
Additionally, items marked as "Final Sale" cannot be returned.
For footwear returns, the dust bag and/or shoe box must be returned alongside the footwear, in its original condition.
Please be sure to place the shoe box inside a shipping box and not use the shoe box as the shipping box as we cannot sell this merchandise as brand new once returned.
If you would like to request a return, please proceed to our returns center here with your order number and email address. We will review your request and, if eligible, provide instructions on how to proceed with your return.
We appreciate your business and hope this policy helps you feel confident in your purchases with us.
PRICE ADJUSTMENTS
At BOUTIQUE TAG, we strive to provide our customers with the best possible prices. If you have recently purchased an item from us and the price has dropped within 30 days of your purchase, we will offer you the difference on a gift card.
To be eligible for a price adjustment, the item must be:
Purchased within the last 30 days
Still in stock in the same size and color as the item you purchased
To request a price adjustment, please contact us with your order number and the details of the price drop. We will review your request and, if eligible, issue a gift card for the difference in price.
We appreciate your business and hope this policy helps you feel confident in your purchases with us.
HOW TO RETURN
Visit our Returns Centre Here: https://btreturns.returnscenter.com/
CANADA: returns are $8 with our Canada Post account.
The amount will be deducted from your refund.
USA + International: You must provide your own shipping label to return the item(s) to us.
REFUNDS
Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
HOW TO EXCHANGE
The best way to exchange is to make a return request for exchange and then simply purchase the new desired item. When we receive your return, we will refund the original purchase.
Alternatively, you can ship back the item to us and we will send you the new item once we receive your return. However, in order to secure your size / item does not sell out during this process it is recommended to use the method above.
FREQUENT RETURNS
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
We reserve the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.
EXCHANGE SHIPPING FEE
Initial order exchange fees are covered. This allows one (1) exchange for free.
Each subsequent exchange is subject to a shipping fee.
