Returns

REFUNDS ON ELIGIBLE ORDERS: 

You have 30 days following the date of purchase to request a return for regular priced merchandise.

To return one or more items from an order, all of the following conditions must be met:

  • The return must be requested within 30 calendar days of the purchase.
  • The item(s) must be in its original, unused, unaltered and unwashed condition
  • The item(s) must be returned with original tags and packaging attached.

* Items on sale, or orders using coupon codes as discounts are eligible to be returned for exchange or store credit only.

The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box and not use the shoe box as the shipping box as we cannot sell this merchandise as brand new once returned. 

Please note we do not offer price adjustments. 

HOW TO RETURN

Visit our Returns Centre Here: https://btreturns.myreturnscenter.com/

CANADA: returns are $8 with our Canada Post account.
The amount will be deducted from your refund.

USA + International: You must provide your own shipping label to return the item(s) to us.
 

REFUNDS 

Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.

Please note: shipping fees will not be refunded.

HOW TO EXCHANGE

The best way to exchange is to make a return request for exchange and then simply purchase the new desired item. When we receive your return, we will refund the original purchase.

Alternatively, you can ship back the item to us and we will send you the new item once we receive your return. However, in order to secure your size / item does not sell out during this process it is recommended to use the method above.

FREQUENT RETURNS

We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.

Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.

We reserve the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address. 

EXCHANGE SHIPPING FEE

Initial order exchange fees are covered. This allows one (1) exchange for free.

Each subsequent exchange is subject to a shipping fee.