FREQUENTLY ASKED QUESTIONS
Back in stock / Will you be getting any more?
Please send an email to email@example.com with the style/color/size and we will be able to tell you exactly when we are expecting a restock in the item you are requesting.
Do you price match?
Provided that the exact item (size, color, model and year) is in stock elsewhere and is selling for a lower price, BOUTIQUETAG.COM will match all items it sells. In order to request a price match, please send an email prior to completing the purchase and we will be able to assist you with this.
Pick up in store / Return to store
You may pick up or return orders in our Montreal Store. Simply enter a request during checkout, in the notes section and we will arrange accordingly.
Can I return a sale item?
Items on sale may only be returned for store credit. Store credit will be valid for one year from the purchase date.
When will I receive my order?
Orders within Canada:
Ontario + Quebec: 1-2 Days
Rest of Canada: 3-7 Days
Order within USA: 2-7 Days
International orders shipped with DHL: 2 Days
(Days above are business days)
What currency will I be charged in / What exchange rate do you use?
Your credit card will be charged in CAD (Canadian Dollars). You may use the currency selector at the top right hand of the menu bar to view an approximate exchange rate. Please note, this is not a guaranteed rate, rather a close indication to what will appear on your credit card statement. For a closer idea of what will be charged, we recommend contacting your financial institution.
Do you ship with hanger / garment bag?
Upon request we may provide branded garment bags and hangers. Please specify that you would like to receive this in your order notes prior to completing the purchase.
Do you have a phone number?
At the moment we are available via LiveChat and Email (firstname.lastname@example.org).
Our Montreal Store can be reached at (514)-499-1180 during regular business hours.
How much will it cost to ship back my return?
Shipping with the local courrier postal service will always be the least costly method. You may ship using this service, however we require a tracking number for reasons of safety.
If for any reason, there is a mistake in your order, we will provide a prepaid return label.
Are the items authentic?
We guarantee the authenticity of all products we sell. Simply navigate to the supplier's website and search for authorized retailers. We are sometimes listed as "BOUTIQUE TAG" or "TAG" depending on the supplier.
Can you change the address of my order?
Once an order has been shipped we cannot change the address for reasons of security. If an order has not yet been shipped, we ask that you cancel the order and place a new one with the desired shipping address.
Can I exchange my order?
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. You can also choose to receive your refund as store credit, which will enable you to purchase a replacement item quickly and seamlessly.
Do I have to pay duty and import charges?
Europe, UK, ASIA: We do not offer DDP (Duty Delivery Paid) yet. Please consult your local customs agency for more information.