WORLDWIDE SHIPPING
CANADIAN CUSTOMERS
We ship using CANADA POST for domestic shipments.
All shipping services used provide a tracking number, full insurance and require a signature upon receipt.
UNITED STATES CUSTOMERS
We ship using UPS and DHL.
All shipping services used provide a tracking number, full insurance and require signature upon receipt.
Orders are shipped DUTY AND TAX FREE.
What you see is what you pay
INTERNATIONAL CUSTOMERS (including UK, Europe and Asia)
Orders shipped anywhere outside Canada are subject to Duties/Customs, Taxes and Brokerage fees. If applicable, you will be required to pay such fees upon receiving your order. Please consult your local customs agency for more information. Boutique TAG is not responsible for any charges of this nature.
Shipping fees and delivery times
Days in the following table refer to business days
Days in the following table are approximate and not guaranteed.
Please allow up to (2) two business days (not including weekends or holidays) for us to process your order.
Processing time is required so that we can review your order information and prepare it for shipping.
SHIPPING TO USA
STANDARD (3 -5 Days) FREE
EXPRESS (1 Day) CAD $30
SHIPPING WITHIN CANADA
|
STANDARD (3 - 5 DAYS)
|
PRIORITY (1 DAY)
|
|
Quebec and Ontario
|
FREE
|
CAD $30
|
|
British Colombia, Alberta, Sasktchewan, Manitoba, Newfoundland, Labrador, Nova Scotia, New Brunswick, PEI
|
FREE
|
CAD $30
|
|
International
|
DHL Express
|
| Australia |
100$ |
| Bahrain |
85$ |
| China |
75$ |
| Estonia |
75$ |
| France |
50$ |
| Germany |
60$ |
| Japan |
50$ |
| Netherlands |
50$ |
| Scandinavia |
50$ |
| Spain |
50$ |
| South Korea |
50$ |
| Switzerland |
50$ |
| Taiwan |
50$ |
| Ukraine |
50$ |
| United Kingdom |
40$ |
| South America |
50$ |
| Rest of the World |
95$ |
Orders must be made before 11:00 a.m. Eastern Time to qualify for next day a.m. shipping.
All orders received after midnight Eastern Standard Time on Thursday will be shipped the following Monday.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.
Make sure to double check your billing and shipping address when placing an order. We are unable to reroute packages.
Tracking Your Order
Upon the completion of your order, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
Refused Shipments
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to. This amount will be deducted from your merchandise refund. All refused packages are subject to a restocking fee.
OUR RETURN POLICY
Regular price items may be returned up to 30 days following the date of delivery.
Your items must meet the following conditions:
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging
WHEN WILL YOU BE REFUNDED
A refund will be issued back to your original payment method within 7 business days of receiving your return. Original shipping fees are not refundable. The full amount, less shipping fees, will be refunded to your original method of payment.
HOW TO EXCHANGE
We do not offer exchanges at this time. In order to make an exchange, purchase the desired item and return the one you would like to return for a refund, if applicable.
ITEMS ON SALE
Please note FINAL SALE or STORE CREDIT on the following:
- Items on sale
- Lingerie, intimate apparel and swimwear
HOW TO RETURN
USE OUR NEW RETURNS CENTER HERE: https://btreturns.myreturnscenter.com/
Or
STEP 1 RA Number
Before sending merchandise back, you must request a Return Authorization number via email at info@boutiquetag.com
Once received please mark this number on the outside of the box with a pen or marker.
(Canadian Customers: Please Disregard the next Step 2)
STEP 2 How to fill in the customs document
Please write "CANADIAN GOODS RETURNING" as the reason of export the commercial invoice.
Without this, the return may not be successful or you will incur additional fees.
Mark the value as $40 CAD
STEP 3 Shipping Address
All returned merchandise must be shipped by the LOCAL POSTAL SERVICE (USPS, Canada Post) with live tracking number
Our Return Address is the following:
Boutique TAG
1325 rue Ste. Catherine O.
Montreal, QC
H3G 1P7
CANADA
WHEN WILL YOU BE REFUNDED
A refund will be issued back to your original payment method within 7 business days of receiving your return.
