ON | Men's Cloudaway in Black/Rock
Ships by Jan 19, 2022
30 Day Returns
Authorized online retailer
A durable all-rounder sustainably engineered to be the everyday travel essential, from the streets to switchbacks.
Built to explore
REFUNDS: You have 30 days following the date of purchase to return request your return for regular priced items.
Your items must meet the following conditions:
- Be in its original, unused, unaltered and unwashed condition
- Be returned with original tags and packaging attached.
*items that cannot be refunded are marked on the product page in red. Those items can still be returned for exchange or store credit.
The dust bag and/or shoe box must be returned alongside the footwear, in its original condition. Please be sure to place the shoe box inside a shipping box and not use the shoe box as the shipping box as we cannot sell this merchandise as brand new once returned.
HOW TO RETURN
Visit our Returns Centre Here: https://btreturns.myreturnscenter.com/
Once the returned merchandise has been quality checked and approved, we will issue a refund to the original method of payment and a confirmation e-mail will be sent to you. Please note that it can take up to 5 business days to process the refund. It may take your financial institution additional time to process the transaction and update your bank statement.
Please note: shipping fees will not be refunded.
HOW TO EXCHANGE
The best way to exchange is to make a return request for exchange and then simply purchase the new desired item. When we receive your return, we will refund the original purchase.
Alternatively, you can ship back the item to us and we will send you the new item once we receive your return. However, in order to secure your size / item does not sell out during this process it is recommended to use the method above.
We offer a lenient return policy to provide customers with an easy and convenient shopping experience. If you are experiencing sizing issues or consistently finding merchandise to be unsatisfactory, please contact our Customer Care team.
Frequent returns made from the same account will automatically be flagged in our system. If we notice that our return policy is being abused, we may take action in the form of blocking an account and/or cancelling future orders.
We reserve the right to reject returns which do not comply with the return policy. Returns that do not respect the policy may be sent back to the original shipping address.
EXCHANGE SHIPPING FEE
Initial order exchange fees are covered. Each subsequent exchange is subject to a 15$ shipping fee.
All orders received after midnight Eastern Standard Time on Thursday will be shipped the following Monday.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by address or payment verification.
If you choose to refuse your shipments, you will be responsible for any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to. This amount will be deducted from your merchandise refund. All refused packages are subject to a 12% restocking fee.